Toku
IndustryCloud communications
FounderThomas Laboulle
Headquarters63 Chulia St, #15-01, Singapore
Areas served
South East Asia
Key people
  • Thomas Laboulle (CEO)
  • Christian Wong (CFO)
  • Christophe Riccardi (COO)
Number of employees
120 (2023)
Websitetoku.co

Toku is a cloud communications company based in Singapore.[1][2]

History

Toku was founded in April 2018 by Thomas Laboulle.[3]

In September 2021, Toku raised $5 million in Series A funding.[4] The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform.[4] In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform.[5] As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.[6]

In 2022, Toku conducted a consumer engagement survey in Singapore that revealed, 87 percent of participants received a scam call, 75 percent answered, and 10 percent suffered financial losses, indicating continued vulnerability to phone scams.[7][8]

In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.[9][10]

In November 2022, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.[11][12]

In 2023, Toku conducted the second iteration of its consumer engagement survey, which found that 3 out of 4 Singaporeans were more confident in recognising scam calls and SMS compared to the previous year.[13][14][15]

In April 2023, Toku completed the acquisition of Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.[16][17][18]

In December 2023, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost & Sullivan.[19]

Services

Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone.[1][20] The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.[21]

Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.[2]

Gojek, a major on-demand services platform, uses Toku's API for communication purposes.[22][23]

References

  1. 1 2 "Tech in Asia". Tech in Asia.
  2. 1 2 "Toku raises US$10 million Series A funding for APAC expansion". The Business Times.
  3. ↑ "As Sender ID Registry deadline looms, does SMS still matter?". The Business Times.
  4. 1 2 "CCaaS Startup Toku Raises $5 Million".
  5. ↑ "Toku targets regional remote working market with Zoom deal".
  6. ↑ "Singapore's Toku targets regional remote working market with Zoom deal".
  7. ↑ "Toku Steps Up Efforts to Eliminate Call Frauds". Telecom Review Asia Pacific.
  8. ↑ "Three-quarters of Singaporeans answered scam calls recently: Toku".
  9. ↑ "Toku Steps Up Efforts to Eliminate Call Frauds in Singapore - Telecom Review Asia Pacific". www.telecomreviewasia.com. June 29, 2022.
  10. ↑ "Toku leads effort to eliminate call frauds in Singapore's telecommunications industry". Times of India.
  11. ↑ "Funding Files: Cyber security, AI and cloud deal roundup". Times of India.
  12. ↑ "Asia Digest: Japan's H2O Hospitality raises $30m; SG-based Toku raises $5m". DealStreetAsia.
  13. ↑ "调查：四分之三本地人 比12个月前更有信心识别诈骗电话及短信". 8world (in Chinese (Singapore)). 2023-11-16. Retrieved 2024-01-16.
  14. ↑ Cambosa, Teddy (2023-11-16). "3 out of 4 Singaporeans more confident in recognising scam calls and SMS". MARKETECH APAC. Retrieved 2024-01-16.
  15. ↑ Asia, CIO World (2023-11-17). "Navigating Communication Channels and AI Impact". CIO World Asia. Retrieved 2024-01-16.
  16. ↑ "Toku acquires Activeo to help more APAC businesses unlock modern". Times of India.
  17. ↑ "Toku acquires Activeo Singapore to boost transformation capabilities".
  18. ↑ "Singapore-based Toku acquires SEA operations of Activeo".
  19. ↑ "Toku Earns Frost & Sullivan's 2023 Southeast Asia Competitive Strategy Leadership Award for Building an Innovative Customer Experience as a Service (CXaaS) Platform That Boosts Contact Center Performance across Asia-Pacific". AsiaOne. 2023-12-05. Retrieved 2024-01-16.
  20. ↑ "Tech in Asia - Connecting Asia's startup ecosystem".
  21. ↑ "Toku Steps up Efforts to Eliminate Call Frauds". Telecom Review Asia Pacific.
  22. ↑ "Toku's Communication API is used by Southeast Asian ride-hailing giant Gojek".
  23. ↑ "Toku's Cloud Communication APIs wins at the SBR Technology Excellence Awards 2022".
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