Introduction

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    • These steps only apply to used systems.

    • Before attempting SureRecover on a used computer, you must factory default the BIOS settings; most companies customize this, and it can cause issues restoring a used computer.

    • Press Esc on the keyboard, and select BIOS Setup (F10). Select Restore settings to factory default. The computer will restart and then you may be prompted to enter a code. THIS IS EXPECTED BEHAVIOR IF IT OCCURS; there is a presence option in the HP commercial BIOS.

    • Once the settings have been reset, there will be no setting related issues to worry about.

    So through much research I found how to reset the BIOS password. This will work if it has not been burned into the bios chip. Disconnect power. Remove the jumper " Blue " and boot it to windows. Then shut it down normally. Then boot into the bios F10 then reset factory defaults and let it boot to windows. Power down normally and replace blue jumper. And boot back into bios to reconfigure it or your preference.

    TAZMDVL -

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    • These steps only apply to used systems.

    • Before attempting SureRecover on a used computer, you must factory default the BIOS security settings. Some companies change this, and it can cause problems.

    • Press Esc on the keyboard, and select BIOS Setup (F10). Select the Security tab and select Restore settings to factory default. The computer will restart and then prompt for a code to reset the TPM. THIS IS EXPECTED BEHAVIOR. The code will only work one time as it is randomly generated.

    • Once both the BIOS and security settings are reset, you are ready to install an operating system.

    Step 2 seems the same as step 1 I’m a bit confused. The pictures seem different

    carlotremolada -

Conclusion

To reassemble your device, follow these instructions in reverse order.

Nick

Member since: 11/11/09

92371 Reputation

One comment

Reset security defaults (023)

3670 + enter - to complete the change

Esc- continue without changing

For more information, please visit: www.hp.com/go/tech center/startup

Need to know how to get out of this. I want to save the change

Please help

Tonya Weaver -