Introduction

Follow this guide to replace the right speaker in your Microsoft Surface Pro 11.

You may need to replace the speaker if it's making distorted sound, crackling noises, or no sound at all.

You'll need replacement screen adhesive to complete this repair.

Note: Surface Pro 11 replacement parts differ depending on whether your device has an LCD or OLED screen. Before purchasing parts and consumables, make sure you know which type of screen your device has so you can select the correct parts for your repair.

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    • Before starting this repair, allow your laptop's battery to drain below 25%. A charged battery may catch fire if damaged.

    • Unplug all cables and fully shut down your laptop.

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    • Lay your Surface Pro screen side down and open the kickstand to about a 90‑degree angle.

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    • Use your finger to firmly press down on the SSD door indent until the door pops up.

    • Remove the SSD door.

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    • Use a Torx Plus 3IP screwdriver to remove the 2.4 mm‑long screw securing the SSD.

    • Removing the SSD also functions as a battery disconnect and should be done before all major repairs.

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    • Don't pull up at a sharp angle, or you may damage the SSD and its socket.

    • Use the flat end of a spudger to gently lift the notched edge of the SSD enough that you can grip the bottom corners with your fingers.

    • Use your fingers or tweezers to pull the SSD straight out of its socket and remove it.

    • During reassembly, getting the SSD fully inserted in its socket can be tricky. If you're having trouble, hold the SSD in place and use the flat end of a spudger to push on the notched edge.

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    • When separating the screen from the frame, don't insert your tool more than the following measurements on the given edges. Otherwise, you may damage your device's internals.

    • 2 mm on the left, right, and bottom edges

    • Don't insert your tool at all near the front facing camera on the top edge

    • 8 mm along the top edge (everywhere besides the front facing camera area)

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    • Mild adhesive secures the perimeter of the screen to the frame. Heating the screen will soften the adhesive, making it easier to separate.

    • Heat an iOpener and lay it on the right edge of the screen for two minutes to soften the adhesive.

    • Alternatively, you can use a hair dryer or heat gun. But be careful, as the screen and battery are susceptible to heat damage.

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    • Remember not to insert your pick more than 2 mm on the right edge.

    • Insert the tip of an opening pick under the screen near the bottom of the right speaker cutout.

    • Slide your pick towards the bottom edge and slightly rotate it so the tip goes under the notch in the screen.

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    • Slide your pick down the right edge to separate the adhesive securing it.

    • Leave your pick inserted under the bottom right corner to prevent the adhesive from re‑sealing.

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    • Remember not to insert your pick more than 2 mm on the bottom edge.

    • Insert a second pick under the bottom right corner of the screen and slide it along the bottom edge to separate the adhesive.

    • Leave your second pick inserted under the bottom left corner to prevent the adhesive from re‑sealing.

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    • Remember not to insert your pick more than 2 mm on the right edge.

    • Insert a third pick under the bottom left corner of the screen and slide it up the left edge, stopping when you get to the bottom of the left speaker cutout.

    • Leave the pick inserted under the screen to prevent the adhesive from re-sealing.

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    • Insert a fourth pick under the screen near the top of the left speaker cutout.

    • Slide your pick towards the top edge and slightly rotate it so the tip goes under the notch in the screen.

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    • Remember not to insert your pick more than 8 mm on the top edge.

    • Slide the pick along the top edge and stop before you get to the front facing camera.

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    • Be very careful not to touch the front facing camera lens with your tool.

    • Remove the pick enough that it can pass above the front facing camera.

    • Slide the pick along the top edge until it's past the camera.

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    • Insert your pick 8 mm under the screen and slide it to the top right corner to separate the remaining adhesive.

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    • Insert the flat edge of two picks under the screen, below the two speaker cutouts.

    • Use the picks to gently pry up the screen, fully separating it from the frame.

    • Don't try to remove the screen yet, as a ribbon cable still connects it to your device.

    • If the screen feels stuck anywhere, use your pick to separate the adhesive in that area. Remember not to insert your pick too far under the screen.

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    • Once the screen is fully separated, flip the top edge over the bottom edge and lay the screen down flat, being careful not to strain the ribbon cable.

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    • Use the tip of a spudger to lift the conductive tape off the copper shield, near the center of your device.

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    • Insert an arm of a pair of angled tweezers in one of the gaps on the edge of the screen cable shield.

    • Use your tweezers to gently pry up and remove the shield.

    • Try to deform the shield as little as possible—you'll reuse it during reassembly.

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    • Insert the flat end of a spudger under the notched corner of the screen cable press connector and pry up to disconnect it.

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    • Grip the screen with both hands and remove it.

    • During reassembly, follow this guide to replace the screen adhesive and install your screen.

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    • Use a 3IP Torx Plus screwdriver to remove the three 2.6 mm‑long screws securing the right speaker.

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    • Be careful not to rip the piece of graphite film covering the right speaker.

    • Use a spudger to lift the right speaker enough that you can grip it with your fingers.

    • Lift and remove the speaker.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.

Spencer Day

Member since: 14/09/22

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