Community Manager: Data, Guides, and Wikis
In my role, I focus on both the numbers and the people. I work on gathering and refining data to help our team understand what’s working and what isn’t, and I use that insight to improve our Community’s experience.
I also review and curate our guides and wikis, making sure they’re accurate and helpful. Once a guide meets our standards, it’s ready to be published on the iFixit site.
From time to time, I contribute to our blog, sharing insights and updates that I think might be helpful or interesting.
Education
I hold a master’s degree in mass communications from SJSU.
Experience
I’ve always fixed or made things. I actually didn't know it was part of a bigger movement until I started working at iFixit. I'm not an expert-fixer, but I do value the things I own, so I do my best to keep them going for as long as I can.
Favorite Fix
One of my favorite fixes was helping my young niece repair her broken iPhone screen. She’d never fixed anything electronic before, so I bought her the part and a toolkit, and we decided to try the repair out together. We followed the guide step by step, and by the end, we had a phone with a working screen. She’s still using that phone today, and I think that experience gave her a real sense of accomplishment.
More About Me
Outside of work, I’m usually reading or writing or walking around taking pictures of things. I’m almost always with my dog.
*** Ensuring Quality Repair Information on iFixit.
The Community Team works hard to make iFixit the best source for repair.
Learn more about the content review process that makes it possible. https://www.ifixit.com/Info/content-quality