Introduction
Freewheeler handle replacement overview.
The handle on your Patagonia Freewheeler Luggage is designed to withstand years of hard use. But sometimes the handle becomes jammed or stuck and needs to be replaced to operate properly. Fortunately, installing a replacement handle is quick and easy.
For replacement parts or further assistance, contact Patagonia Customer Service.
Tools
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If you are still having trouble with your handle, check the pins inside the bag.
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If either pin is not retracting use a pencil, screwdriver, or other thin object to push the pin into the hole.
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To reassemble your device, follow these instructions in reverse order.
2 comments
I depressed the pins. It worked once or twice. But now, I have to depress the pins every time to get the handle to work OR even with the pins depressed it will still not retract or if retracted it will still not open.
What is the solution?
I love this suitcase otherwise, but the handle has always been tricky needing just the right angle on the way in and having to jiggle it to get it out.
Help Patagonia!
Sharon -
Hi Sharon,
The solution to depress the pins was meant to be a temporary solution when your handle is stuck in the extended position. Unfortunately, it means that your handle needs to be replaced as the handle trigger mechanism and pins are not functioning properly. Contact Patagonia for a new handle. You can either call us and we will can ship you a new one and you can replace yourself, or you can go to a Patagonia Retail Store and get a new handle there, afterwhich you can use the handing guidelines for replacement. Please visit our website for phone number and to locate a store near you. Copy and paste this URL in your search engine bar or click on the link.