Introduction

If you forgot your Screen Password lock, if you want to erase your personal data, if you have a problem with applications, you can perform a Hard / Factory reset.

Warning!!!
Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more.

Resetting your Windows Phone will return it to the state it was in the first time you turned it on. All of your personal content will be erased, and the phone will be restored to its factory settings.


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    • 1. Turn off the phone.

    • 2. Press and hold the Volume Down and Power On buttons.

    • 3. When you feel a vibration, release only the Power On button.

    • 4. You will see on the screen an exclamation mark (!).

    • 5. Press the keys in this order: • Volume Up > Volume Down > Power > Volume Down •

    • The phone will restart.

    • Did you do it successfully?

    Yes, yes,and yes

    kelvin arendse -

    Didn’t work for me, I have the explanation mark, but as soon as I press the power button after vol up and dwn, it goes away and starts as usual.

    Simon Cusonnet -

    then how did you do it?

    Arpanjot singh -

    I can see the exclamation symbol, but it shows only the exclamation symbol, no more

    Richyreaz -

    it has worked sucessfully

    adams roland -

    Worked well eventually. Note to self: read instructions CAREFULLY, but it worked after I read them properly!

    sue.edwards48 -

    Yes it worked great. I did remove the sim and sd cards beforehand so as not to accidentally erase my saved data . Reinstalled them after startup and my phone is now back to functioning as I want it. Thanks for the hand.

    albert pruim -

    Am going through the process well but once it reboots the blue screen with sad face re-appears

    robert gitende -

    mine is asking for the protection recovery key

    coffi capello -

    thanks its so helpful

    reason nhambura -

    No,flight mode always on after hard resetting

    shavhani wa netshifhefhe -

    Thanks very much.am sorted.Viva!

    Kipkemoi Kibiwott -

    Super!!! Muchas gracias fue de mucha ayuda

    princesita696 -

    Yes. Good. It worked very well. Thank you. Absolute result. Not even expected the process would be like this

    shiyaz khan -

    Very Good Solution. Thank You.

    Lance Hildyard -

    i did all the proccess but still its reserting its been a day now.please help

    mosime92 -

    You guys are awesome. M making money out of this. Thank you so much for the hand.

    Brian Muuma -

    excellent piece of advice worked like a dream

    kevin.pipefitter -

    When mine vibrates and I hold down the volume down button it just restarts over and over again help plz

    Abs an a Am -

    mine never worked it keeps restarting

    Caroline Darko -

    my never worked and please is there anyway out that you can help me

    jedidiah -

    flight mode remains on

    Gershom Bario -

    Thanks. Worked perfectly.

    Tony Williams -

    Thanks....works perfectly

    Dannie Chakholoma -

Conclusion

This guide shows only how to erase the content of your phone.

ZFix

Member since: 09/12/13

193490 Reputation

25 comments

i have a challenge with my Lumia 520 i cant see the apps the screen is fine its difficult to format and everything in the phone is ok just that i cant use the phone its been given me issues and i have taken it for repairs they confirmed it needs to be flashed but i dont know what to flash it with as all the technicians i took it too couldn't flash the phone

godwing4 -

Nokia Lumia 520 IMEI 358106054625804

Bawii Ali Sumail -

Will this's reboot setting helps my Nokia 520 if the touch screen is lagging and i can only use my screen for certain things?

jessicaaa__014 -

Hi my Nokia Lumia 520 is behaving weird lately,hanging most of the time ,touch not functioning well,.Recently it request me to do booting , what am i supposed to do?

Kizito. 28/5/2018

tobiaskizito -

What if my lumia 520 gets stuck on turning gears (reset mode)?

Sibusiso Dangazela -

Gaand mein daal lena fir

catchprashantpandey -

hi Just to clear your doubt…Your nokia will never get stuck on the gears thing….maybe take a couple of hours…

Red hood Plays768 -

I have a password in my phone but the error is “try again in 164325 minutes“ so the only way is the hard reset, but my volume up were broken. What am i suppose to do? Is there any other way to fix this? Or I’ll just wait for that 123456 minutes to be over!?

Govan Cado -

I'm having the same problem as yours. Have found ways to over come it. Please share. Thanks

saranjohl -

Successfully working

Kettie Sibanda -

what if i can’t access other applications on my nokia 520? it can’t load application.

flshfit -

my phone was switched off now when I switch it on its in airplane mode and it doesn't allow me to switch to 3G.

Mabu Molele -

Comes ! exclamation sign but can't open?

Suranjan Chakravarty -

It doesn't seem to be working for me but the phone is nearly dead and is on charge. Could that possibly be why?

Chi-Chi The Krazee Kat -

after flashing my phone and follow the steps,when is time to bring out window symbol it off

oluwafemiidowu2018 -

cool jais réussir a réinitialiser mon phone

koné gauthier -

It works! Thank you very much!

chemiq81 -

My lumia phone doesn’t recognize my sim card any more .Guidance please

MASINDE BOB -

My Lumia 520 decided to stay offline mode and I can't access the link to boot it

jabulanisithole52 -

what means RF inactive?

B N -

Yeah it was very helpful. Thank you ?

thomas.osisco -

funciono 2022 febrero 23 gracias

rulasromerobug -

Yo le hice reset a mi Nokia Lumia 520, pero ya no encuentra las aplicaciones en la tienda de Microsoft, solo sirve para hacer llamadas. ;-)

luisangelveralopez70 -

my nokia lumia is telling me to try again in15588 minutes please help

Boy Floyd Ratseane -

NON !! cela ne fonctionne absolument pas

Gedfr -