Introduction
If you forgot your Screen Password lock, if you want to erase your personal data, if you have a problem with applications, you can perform a Hard / Factory reset.
Warning!!!
Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more.
Resetting your Windows Phone will return it to the state it was in the first time you turned it on. All of your personal content will be erased, and the phone will be restored to its factory settings.
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1. Turn off the phone.
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2. Press and hold the Volume Down and Power On buttons.
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3. When you feel a vibration, release only the Power On button.
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4. You will see on the screen an exclamation mark (!).
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5. Press the keys in this order: • Volume Up > Volume Down > Power > Volume Down •
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The phone will restart.
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Did you do it successfully?
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This guide shows only how to erase the content of your phone.
25 comments
i have a challenge with my Lumia 520 i cant see the apps the screen is fine its difficult to format and everything in the phone is ok just that i cant use the phone its been given me issues and i have taken it for repairs they confirmed it needs to be flashed but i dont know what to flash it with as all the technicians i took it too couldn't flash the phone
godwing4 -
Nokia Lumia 520 IMEI 358106054625804
Will this's reboot setting helps my Nokia 520 if the touch screen is lagging and i can only use my screen for certain things?
Hi my Nokia Lumia 520 is behaving weird lately,hanging most of the time ,touch not functioning well,.Recently it request me to do booting , what am i supposed to do?
Kizito. 28/5/2018
Yes, yes,and yes
kelvin arendse -
Didn’t work for me, I have the explanation mark, but as soon as I press the power button after vol up and dwn, it goes away and starts as usual.
Simon Cusonnet -
then how did you do it?
Arpanjot singh -
I can see the exclamation symbol, but it shows only the exclamation symbol, no more
Richyreaz -
it has worked sucessfully
adams roland -
Worked well eventually. Note to self: read instructions CAREFULLY, but it worked after I read them properly!
sue.edwards48 -
Yes it worked great. I did remove the sim and sd cards beforehand so as not to accidentally erase my saved data . Reinstalled them after startup and my phone is now back to functioning as I want it. Thanks for the hand.
albert pruim -
Am going through the process well but once it reboots the blue screen with sad face re-appears
robert gitende -
mine is asking for the protection recovery key
coffi capello -
thanks its so helpful
reason nhambura -
No,flight mode always on after hard resetting
shavhani wa netshifhefhe -
Thanks very much.am sorted.Viva!
Kipkemoi Kibiwott -
Super!!! Muchas gracias fue de mucha ayuda
princesita696 -
Yes. Good. It worked very well. Thank you. Absolute result. Not even expected the process would be like this
shiyaz khan -
Very Good Solution. Thank You.
Lance Hildyard -
i did all the proccess but still its reserting its been a day now.please help
mosime92 -
You guys are awesome. M making money out of this. Thank you so much for the hand.
Brian Muuma -
excellent piece of advice worked like a dream
kevin.pipefitter -
When mine vibrates and I hold down the volume down button it just restarts over and over again help plz
Abs an a Am -
mine never worked it keeps restarting
Caroline Darko -
my never worked and please is there anyway out that you can help me
jedidiah -
flight mode remains on
Gershom Bario -
Thanks. Worked perfectly.
Tony Williams -
Thanks....works perfectly
Dannie Chakholoma -