HP Pavilion x360 14-dw RAM Replacement

Written By: Spencer Day

Comments: 0

Difficulty

Moderate

Steps

Time Required

20 - 30 minutes

Introduction

Use this guide to replace or upgrade the RAM in your 14-inch HP Pavilion x360 laptop.

Note: This procedure was written using a model 14-dw1010wm HP Pavilion x360 14 Convertible Laptop PC, but is fully compatible with any 14-inch HP Pavilion x360 laptops with model numbers starting with 14-dw or 14m-dw.

This laptop has two RAM slots that support DDR4 SO-DIMM memory modules.

Tools

Step 1

Fully shut down your laptop and unplug all cables.

Step 2

Flip your laptop over so the rubber feet are facing up.

Step 3

The ends of the rubber feet cover four back cover screws.
Use an opening pick to peel up an end of the front rubber foot until you can grip it with your fingers.
Make sure both the foot and its adhesive peel up together, as they need to be lifted up as one piece.
Peel up the end of the foot with your fingers just until the hidden screw underneath is exposed—you don't need to fully remove the foot.

Step 4

Peel up the other ends of the feet to expose the three remaining screws.
During reassembly:
Press down firmly on the ends of the feet to secure them into their recesses.
If the foot adhesive doesn't remain tacky enough to readhere, you can use double-sided tape such as Tesa Tape.

Step 5

Use a Phillips screwdriver to remove the five screws securing the back cover:
Four larger 6.7 mm-long black screws
One smaller 2.9 mm-long silver screw
Despite the standards, Phillips screwdrivers can vary in size and shape—two drivers labeled as the same size may fit differently in the same screw. Use the size that fits the most snug into the screw head to avoid stripping it.

Step 6

Tight plastic clips secure the back cover to the frame. You'll hear and feel the clips release as you work.
Insert the flat side of an opening pick into the seam between the top right corner of the back cover and the frame.
Pry up to release the clips securing the back cover.

Step 7

Insert the flat end of a spudger into the gap you just created.
Slide the spudger down to the bottom right corner to release the clips on the right edge.

Step 8

Insert the flat end of a spudger between the bottom right corner of the back cover and frame.
Slide the spudger to the bottom left corner to release the clips.

Step 9

Insert the flat end of a spudger between the bottom left corner of the back cover and frame.
Slide the spudger up to the top left corner to release the clips on the left edge.

Step 10

Insert the flat side of an opening pick into the seam between the top edge of the back cover and frame, just to the right of the left hinge.
Pry up to release the clips.

Step 11

Insert the flat end of a spudger into the gap you just created.
Slide the spudger towards the right hinge to release the remaining clips.

Step 12

Remove the back cover.
To reinstall the back cover, lay it on the frame and firmly press down around the perimeter to engage all the clips.

Step 13

Given the design of the battery connector, the only way to disconnect the battery is to physically remove it.
Try not to bend, crease, deform, poke, or puncture the battery with your tool—a damaged battery is a potential fire hazard.
Use a Phillips screwdriver to remove the four 4.6 mm-long screws securing the battery.

Step 14

Gently lift the upper edge of the battery to disconnect its socket from the motherboard.
Some models may have a strip of tape covering the battery connector. Use a pair of blunt tweezers or your fingers to peel it up and remove it before removing the battery.
Remove the battery.
During reassembly, slide the bottom battery tabs into their slots on the frame, use the alignment posts to position the battery, and press down on the socket to secure it.
Never reuse a deformed or damaged battery—it's a fire hazard. Replace it with a new battery.

Step 15

Use the flat end of a spudger to pry up around the edges of the metal shield covering the sticks of RAM.
Pry up evenly around the shield's perimeter to avoid damaging the clips securing it.

Step 16

Remove the metal shield.
During reassembly, align the metal shield over its clips and press down around the perimeter to secure it.

Step 17

Your laptop has two memory slots, each with a pair of metal arms that secure a stick of RAM.
Simultaneously push out the metal arms on each side of a stick of RAM until they disengage and the stick pops up at a slight angle.

Step 18

Pull the stick of RAM out of its socket to remove it.
Repeat for a second stick of RAM.
To install a memory module, insert it into its socket at a slight downward angle, then push down firmly until both metal arms lock the RAM in place.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.

Author

Spencer Day

Member since: 14/09/22

88286 Reputation

HP Pavilion x360 14-dw RAM Replacement

Introduction

Tools

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