Introduction
For most repairs, the machine must be opened. The first step is to take the back off.
Tools
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Remove all attachments such as water tank, pulp drawer, brew group.
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Turn the machine with the back facing you.
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Remove five Torx T20 security screws.
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Conclusion
Work the steps in reverse order to reassemble your device.
Screwdriver must have a hole? What does that mean? Is it a standard Tx20 bit?
Kevin -
No, it is a TR20 Security Bit, which really has a hole (if you look to the star shape) . See TR10 Torx Security Screwdriver
VauWeh -
Bits from iFixit are equipped with it.
VauWeh -